Frequently Asked Question (FAQ)

1. What is Anubis Vintage Clothing?

Answer: Anubis Vintage Clothing is a UK-based online store offering stylish scarves, shawls, and women's fashion accessories.

2. Where do you ship?

Answer: We currently ship within the United Kingdom only.

3. How much does shipping cost?

Answer: We charge a flat-rate shipping fee of £12.99 GBP per order.

4. How long does order processing take?

Answer: Orders are processed within 1–2 business days.

5. How long does delivery take?

Answer: Delivery usually takes 2–4 business days after dispatch.

6. What is the estimated total delivery time?

Answer: The estimated total delivery time is 3–6 business days.

7. How can I track my order?

Answer: You'll receive a tracking email once your order has been dispatched.

8. Which payment methods do you accept?

Answer: We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

9. Is my payment information secure?

Answer: Yes. All payments are processed securely using encrypted payment gateways.

10. Can I cancel my order?

Answer: Yes, if your order has not yet entered processing.

11. Can I change my shipping address?

Answer: Yes, if your order has not yet been dispatched.

12. What is your return policy?

Answer: Returns are accepted within 30 days of delivery for eligible items.

13. Do you offer exchanges?

Answer: No. Please return the eligible item and place a new order.

14. How long does a refund take?

Answer: Approved refunds are processed within 14 business days.

15. What if my item arrives damaged?

Answer: Contact us within 24 hours of delivery with photos and your order number.

16. What if my order is delayed?

Answer: Please contact our customer support team for assistance.

17. Do you offer free shipping?

Answer: Free shipping promotions may be available and will be shown on our website.

18. Do you have a physical store?

Answer: No. We operate exclusively as an online store.

19. What currency do you use?

Answer: All prices are displayed in Pound Sterling (GBP £).

20. How can I contact customer support?

Answer: Email us at contact@anubisvintageclothing.online or call +44 203 697 7779 during business hours.

Business Name: Anubis Vintage Clothing 

Business Address: 
3–4 Turnpike Parade, London N15 3LA, United Kingdom

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT+00:00)